Quotations
Quotations are based on the scope described to us or observed during a site inspection. Where hidden damage or additional work is found once we open an installation, we stop and confirm the revised cost with you before continuing. Quotations remain valid for 30 days unless stated otherwise.
Bookings and access
Booked arrival windows depend on the work in progress ahead of you and on emergencies received on the day. We will tell you if we are delayed. You are responsible for arranging access to the property and to water isolation points.
Payment
Payment is due on completion unless other arrangements have been agreed in writing. An invoice is issued for every job. Where materials must be bought in for a large installation, a deposit may be requested before ordering.
Workmanship
We stand behind our workmanship. If a repair we completed fails within the agreed period, contact us and we will inspect it. This does not cover damage caused by third parties, misuse, blockages caused by items placed into the system, or failure of existing pipework we did not install.
Materials and fixtures
Fixtures supplied by the customer are installed on the understanding that we cannot guarantee the product itself. Manufacturer warranties on items we supply are passed on to you.
Liability
Our liability is limited to the value of the work performed. We are not liable for indirect loss such as loss of income arising from a plumbing failure.
Contact
Questions about these terms can be sent to info@justintimeplumbing.co.za or phoned through to 079 612 3046.